HOW WELL DID WE SERVE YOU?
In pursuit of our commitment to provide you with quality service, we would like to know if we have met your expectations.
Name:
Room No:
Date of Stay:
Choose here
January
February
March
April
May
June
July
August
September
October
November
December
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
2000
2001
2002
2003
2004
2005
2006
2007
2008
Contact No:
E-mail Address:
Address:
How likely would you recommend our hotel to your friends or colleagues?
( 0 - Not likely ) ( 10 - Most likely)
Please choose your answer here
0
1
2
3
4
5
6
7
8
9
10
How did you find out about Le Soleil de Boracay?
Le Soleil Sales Executive
Print Advertisements
Website
Friends
Travel Agents
Others (telephone directory, weblistings,
organization listings, news articles, etc.)
How was your experience on the following:
(Kindly check your rating)
FRONT OFFICE
Very
Poor
1
Poor
2
Good
3
Very
Good
4
Excellent
5
Proper Handling of Reservations
Courtesy/Friendliness of Reservation Staff
Airport pick-up / drop-off
Attitude of airport representative
Ease in checking in / out
Front Office personnel grooming
Front Office personnel friendliness
Front Office personnel assistance
Overall experience on Front Office / Reservation
Were you offered free lei / welcome drink upon check in?
YES
NO
Were you addressed by the staff using your first/last name?
YES
NO
HOUSE KEEPING
Very
Poor
1
Poor
2
Good
3
Very
Good
4
Excellent
5
Escort to room
Room cleanliness
Room amenities
Housekeeping / laundry service promptness
Courtesy / friendliness of staff
Staff assistance
Overall experience on Housekeeping
Were you oriented on the room amenities
YES
NO
Were you addressed by the staff using your first/last name?
YES
NO
FOOD & BEVERAGE
Very
Poor
1
Poor
2
Good
3
Very
Good
4
Excellent
5
Promptness of service
Accuracy of service
Quality of Food & Beverage
Menu variety
Courtesy / Friendliness of waiter
Attentiveness of waiter
Overall experience on Restaurant / Pool Bar / Room Service
Were you assisted in unfolding your napkins?
YES
NO
Were you addressed by the staff using your first/last name?
YES
NO
Other comments / suggestions:
May we use your comments for our promotional materials?
YES
NO
Do you remember the name of any of our staff worth recommending?
YES
NO
Name of our staff:
Please tell us what happened so we can properly acknowledge the good example he/she has shown and to encourage the rest of the staff to emulate him/her.
PJ LHUILLIER, INC. GROUP OF COMPANIES
Copyright © 2004-2007 LE SOLEIL DE BORACAY. All rights reserved.
