HOW WELL DID WE SERVE YOU? In pursuit of our commitment to provide you with quality service, we would like to know if we have met your expectations. Name:     Room No: Choose here 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318     Date of Stay: Month January February March April May June July August September October November December Day 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year 2008 2007 Contact No: Email:     Address: How likely would you recommend our hotel to your friends or colleagues? ( 0 - Not likely ) ( 10 - Most likely) 0 - 10 10 9 8 7 6 5 4 3 2 1 0 How did you find out about Le Soleil de Boracay? Le Soleil Sales Executive Print Advertisements Website Friends Travel Agents Others (telephone directory, web listings, organization listings, news articles, etc.) HOW WAS YOUR EXPERIENCE ON THE FOLLOWING. KINDLY CHECK YOUR RATING. FRONT OFFICE Very Poor 1 Poor 2 Good 3 Very Good 4 Excellent 5 Proper handling of reservations Courtesy/friendliness of reservation staff Airport pick-up / drop-off Attitude of airport representative Ease in checking in / out Front office personnel grooming Front office personnel friendliness Front office personnel assistance Overall experience on Front Office / Reservation Were you offered free lei / welcome drink upon check in? YES NO Were you addressed by the staff using your last name? YES NO HOUSE KEEPING Very Poor 1 Poor 2 Good 3 Very Good 4 Excellent 5 Escort to room Room cleanliness Room amenities Housekeeping / laundry service promptness Courtesy / friendliness of staff Staff assistance Overall experience on Housekeeping Were you oriented on the room amenities YES NO Were you addressed by the staff using your last name? YES NO FOOD & BEVERAGE (Restaurant/Pool Bar/Room Service) Very Poor 1 Poor 2 Good 3 Very Good 4 Excellent 5 Promptness of service Accuracy of service Quality of food & beverage >Menu variety Courtesy / friendliness of waiter Attentiveness of waiter Overall experience on Restaurant / Pool Bar / Room Service Were you ushered to your table? YES NO Were you addressed by the staff using your last name? YES NO Other comments / suggestions: May we use your comments for our promotional materials? YES NO Do you remember the name of any of our staff worth recommending? YES NO Name of our staff: Please tell us what happened so we can properly acknowledge the good example he/she has shown and to encourage the rest of the staff to emulate him/her.